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Support

Support Plans

Choose the support plan that meets your needs.

Dell Wyse offers five support plans with varying levels of support, depending on your needs and budget. They include:

  • Standard (up to 3 incidents)
  • Bronze Premium (up to 5 incidents)
  • Silver Premium (up to 20 incidents)
  • Gold Premium (up to 50 incidents)
  • Platinum Premium (up to 75 incidents, plus 24/7 telephone support for Severity 1 incidents)

All levels include access to the Dell Wyse Self-service Center, where you’ll find Dell Wyse Quick Start Guides, Reference Manuals, Knowledge Base entries and other documentation.

For a description of Dell Wyse Support Plans, download the following presentation: Dell Wyse Support Plans PDF file icon

If you need further assistance, please email us at sales@wyse.com.